Please refer to the section appropriate to your device below. If the issue persists, you can try changing your DNS servers to OpenDNS’s DNS servers only.
Try connecting your device to another available network. Please check your connection then try again. When signing in to your ExpressVPN app, you may get the below connection error message: Please reset your password and log in to your ExpressVPN account again. If you cannot sign in to the website either, this means your sign-in details are incorrect. Try signing in to your ExpressVPN account on the website. Please make sure your email address and password are correct. When entering your sign-in details, you may get this error message: Troubleshooting sign-in issues on mobiles Need help? Contact the ExpressVPN Support Team for immediate assistance. If the issue persists, please contact the ExpressVPN Support Team for immediate assistance. Make sure you copy and paste your activation code into the field to avoid mistyping it. When entering your activation code, you may get this error message: Please try again or contact Support.”Įrror message: “Please make sure your email address and password are correct.”Įrror message: “Please check your connection then try again.”Įrrors with email sign-in link (Windows app v9.4.0 and above) What error message do you see?Įrror message: “Your activation code is incorrect. Even your internet service provider won’t see it.This guide will show you how to resolve sign-in errors when you try to activate your ExpressVPN app. This keeps the contents of your internet traffic completely private. Encryptionĭata inside the tunnel is also encrypted in such a way that only the intended recipient can decrypt it.
This makes it harder for third parties to read in transit.
Tunneling is a process by which each data packet is encapsulated inside another data packet. VPNs also protect the connection between client and server with tunneling and encryption. Once authenticated, the VPN client and VPN server can be sure they are talking to each other and no one else. AuthenticationĮstablishing a secure connection is a tricky problem solved by clever mathematics in a process called authentication. This makes you more anonymous on the internet. The VPN server acts like a proxy, or stand-in, for your web activity: Instead of your real IP address and location, websites you visit will only see the IP address and location of the VPN server. Here are several key concepts related to VPN that will help you understand how a VPN works and the benefits it provides: Proxying
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